General Terms and Conditions

Terms of Service

HQ @Highland, HQ @Highland Locations, and HQ @Highland Plans, Products and Communications Services (the "Services") are services operated by HQ @Highland, LLC. ("HQ @Highland" or "Company") of 1 Smart Way, Baton Rouge, Louisiana, 70810, United States. This Agreement, which governs the terms and conditions of your use of the HQ @Highland, is between you ("You," "User," or "Client"), as an authorized user of the Services, and the Company. Client agrees that the Services will be used only as provided in such terms and conditions for legitimate business purposes.

  1. ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF USE. The Services are offered to You conditioned on Your acceptance without modification, of the terms and conditions, contained in this Agreement. Your use of the Services constitutes Your agreement to the terms and conditions stated in this Agreement. Each person that uses the Services, or that enters into a contract, in writing, over the telephone, facsimile or online, on behalf of its employer or other third party, represents that such person is fully authorized to accept these terms on its employer's or the third party's behalf. Unless explicitly stated otherwise, the Terms of Service will govern the use of any new features that augment or enhance the current Services, including the release of new Company resources and services. In the case of any violation of these terms, the Company reserves the right to seek all remedies available by law and in equity for such violations.

  2. TERM; AUTOMATIC EXTENSION; TERMINATION or SERVICE DOWNGRADE. For HQ @Highland 'Pay-As-You-Go' Services, the Initial Term is one month. Communications services Product Downgrades or Terminations do require a 30 day written notice as specified below. For HQ @Highland Virtual Office, Virtual Mail, Virtual Phone, Hot Desk, and Private Office Plans, the Initial Term of this Agreement is six months, in each case commencing on the date stated on Client's Contract or, if contracted online, the date the Client’s order is processed online or Client’s order is processed over the telephone. Unless properly terminated or downgraded, this Agreement will be automatically renewed and extended for successive periods equal to one month (each, a "Renewal Term") until terminated, as provided herein, by either Client or HQ @Highland. If Client chooses to switch HQ @Highland plan or services during any term of agreement, agreement term shall start again for a 6 months term at time of switch. Client may terminate or downgrade Services upon expiration of the Initial Term or any Renewal Term by giving written notice of termination / downgrade 30 days prior to the end of the existing Term for Communication Services and 30 days prior to the end of the existing term for HQ @Highland Location Services. For Communications Services, once a written notice of termination / downgrade has been received, Communications Services will terminate / downgrade on the last day of Client's following complete recurring billing cycle. No prorated refunds shall apply and Client is still liable for any and all overage charges if applicable during final term of agreement. Client's written notice to terminate the Agreement must be in writing, and must be sent by either (a) email addressed to, or (b) by certified mail, return receipt requested, sent to HQ @Highland, LLC, attn.: Contract Terminations, 1 Smart Way, Baton Rouge, Louisiana, 70810, United States. HQ @Highland's written notice to terminate the Agreement shall be sent by either (a) email to Client's email address on record with HQ @Highland, or (b) by first class mail to Client's last known address on record with HQ @Highland. Upon termination of the Agreement for whatever reason, it is the Client's responsibility to notify all parties of Client's change of address and/or communications services. Subsequent mail sent to the HQ Highland location will be returned to sender if applicable and all virtual mail box and communications services will terminate at that point.

The standard fee during any extension period shall be equal to the then current standard fee for the User's services.

  1. MODIFICATIONS TO THE SERVICE. The Company reserves the right to modify or discontinue all or part of the Service, temporarily or permanently, with or without notice to User, and is not obligated to support or update the Service. The amended Terms shall be effective immediately after they are posted on HQ @Highland's website, User's continued use of the Service after the posting of the amended Terms on the Site constitutes User's affirmative: (a) acknowledgment of the Terms and its modifications; and (b) agreement to abide and be bound by the Terms, as amended. User acknowledges/agrees that the Company shall not be liable to User or any third party in event that the Company exercises its right to modify/discontinue all/part of the Service.

  2. MODIFICATION OF USER RATES. Retail rates for services published on HQ @Highland or HQ @Highland related websites may reflect promotional only pricing limited for a certain amount of time or available only to first time customers. The Company reserves the right, in its sole discretion, to change User pricing upon thirty (30) days' notice. Notwithstanding the foregoing, if a User utilizes greater than the number of telephone or messaging or faxing minutes included in User's monthly plan, the Company reserves the right to immediately charge the User for such use at a rate of 10 cents (U.S.) per automated minute and $1.25 (U.S.) to $1.75 (U.S) per live minute for all minutes over the plan minute threshold when calling destinations within the continental USA based on user’s communication plan type. When calling destinations outside of the continental USA, international long distance rates may apply. Contact HQ @Highland customer service for current international long distance rates. Voice to text transcriptions are charged at the rate of 3 cents per word if applicable.

  3. CHARGES. By electing to purchase subscription-based services, You warrant that all information You submit is true, legally valid and accurate (including without limitation Your credit card number(s), billing address and expiration date) and You agree to pay all subscription and additional usage fees You incur, plus all applicable taxes.

a. Payment of Your account balance and other applicable charges is due monthly and must be made by the valid credit card(s) designated by You. You must promptly notify the Company of changes to: (a) the account number or expiration date of Your designated credit card(s); (b) Your billing address; or (c) cancellation, theft or loss of Your designated card(s). Any payment received after the due date will be assessed a $100 late payment fees. All billing of applicable subscription charges is starting at time of sign up.

b. If payment for Your account is not received from the card issuer or its agents, You agree to pay all amounts due, including late payment fees and collection costs, upon demand. Each time you use the Service, or allow or cause the Service to be used, You agree and reaffirm that the Company is authorized to charge Your designated card(s). You agree that the Company may (at its option) accumulate charges incurred during Your monthly billing cycle and submit them as one or more aggregate charges during or at the end of each cycle, and that the Company may delay obtaining authorization from Your card issuer until submission of the accumulated charge(s). HQ @Highland reserves the right at any time to withhold any services provided under this Agreement (with or without notice) or to terminate the Agreement if fees are not paid by the end of the day they are due or the funds due from any applicable retainers have not been cleared. Actual collection fees incurred by HQ @Highland, up to 100% of the account balance, will be added to the unpaid balance. Additionally, You agree to pay HQ @Highland 1.5% interest per month on all amounts owing and not paid when due. The Company reserves the right to suspend or terminate Your Service account without notice upon rejection of any card charges or if Your card issuer (or its agent or affiliate) seeks return of payments previously made to the Company when the Company believes You are liable for the charge. Such rights are in addition to and not in lieu of any other legal rights or remedies available to the Company.

c. Your set up fees (if applicable) and recurring service fees are payable in advance and are non-refundable. HQ @Highland address set up fees may include complimentary online notary services to assist with customer’s CMRA rules and regulations process. You agree that the Company may submit charges for Your monthly service fee each month, without further authorization from You, unless You provide prior notice that You have terminated this authorization or wish to change Your designated credit card(s). Such notice will not affect charges submitted before the Company reasonably could act on Your notice. (Note: the Company takes no responsibility for contacting You prior to charging Your designated credit card for Your recurring service fee.) If You have any question regarding any charges that have been applied to Your account, You must contact the Company's Customer Service Department within 30 days of the charge date. Failure to use Your account will not be deemed a basis for refusing to pay any charges submitted by the Company in accordance with this Agreement.

d. All Service packages that include a toll-free, local or international access number include a number of monthly telephone minutes as part of the recurring service fee. Live and automated minute usage charges are billed in one second increments. Communications plans include an allowance of up to 10,000 automated minutes per monthly billing cycle. The Company reserves the right to bill subscribers for usage above and beyond the subscribers plan's monthly minutes at a rate of 10 cents (U.S.) per automated minute and $1.25 to $1.75 per live minute when calling destinations within the continental USA or Canada based on user’s communication plan. When calling or faxing to destinations outside of the continental USA or Canada, international rates apply from the first minute. Faxes are charged by the page (inbound and outbound) and are typically equivalent to one automated minute per page. Usage fees will be billed in arrears and charged to your credit card(s) of record. Conference calls are billed as automated minutes and if a toll free bridge number is used, billing shall apply equally for each participant, if a local bridge number is used billing shall apply only to call initiator. Administrative services shall be charged on an hourly fee and billed in 1 minute increments. You agree that the Company may submit these charges to Your credit card of record, without further notification or authorization from You. In the event Your account is terminated, the Company has the authority to charge Your credit card(s) of record for any additional usage fees You may have accrued while still an active subscriber. You may port your current toll-free number to us, with your current providers permission, for a one-time $75.00 port fee. The Company owns all numbers used on the Service and toll free or local numbers may not be moved away from the Company unless Client did port a number to HQ @Highland originally, in which case a one-time $250.00 port fee will apply to port number away.

e. All Service packages that include live webchat include a number of monthly chat transactions as part of the recurring service fee. The Company reserves the right to bill subscribers for usage above and beyond the subscribers plan's monthly allowances at a rate of up to 4 cents per word for live chat time. Webchat services require the installation of standard HTML and Javascript code onto Client's website to allow for proper functionality. HQ @Highland will provide instructions on how to install code to Client. If Client requests assistance from HQ @Highland with code installation, additional charges may apply. NOTE: If you elect to receive leads or chats via text, standard text messaging charges will apply. Any promotional offers that may include a certain level of complimentary service time require a 30 day written termination notice prior to expiration of promotional offer to avoid ongoing services and charges. Any applicable overage charges for usage beyond the promotional allowance will be billed to customer credit card(s) provided at purchase at any time during promotional time and/or thereafter. Automatic ongoing monthly subscription charges will be billed to customer credit card(s) if proper termination notice has not been received and acknowledged at least 30 days prior to expiration of promotional service time ending date.

f. All Service packages that include a Virtual Mailbox Scanning Service (only available at participating locations) include a number of monthly envelopes and/or package address labels scan transactions as part of the recurring service fee. The Company reserves the right to bill subscribers for usage above and beyond the subscribers plan's monthly allowances at a rate of up to 50 cents per address label scan. Any and all additional charges pertaining to the usage and/or customer requested actions including mail content scanning, mail forwarding and other special user requests or actions required due to lack of customer communication or notification may be billed at applicable administrative and/or specifically scheduled rates. HQ @Highland’s Virtual Mail Box service will only perform actions based upon customers initial electronic request. Any and all changes pertaining to mail forwarding and/or mail recipient instructions will need to be approved and administered by HQ @Highland staff in order to take effect. Automatic ongoing monthly subscription charges will be billed to customer credit card(s) if proper termination notice has not been received and acknowledged at least 30 days prior to expiration of service billing cycle date. The Virtual Mail Box service can only be used in combination with an active HQ Highland address product and carries the same legal and liability requirements as outlined in section 6 below.

  1. SERVICES/MAIL. Use of Address For Resident/Desk and Office Members. You have the option to use the HQ address as your business address or mailing address for the duration of this agreement. Upon conclusion of this agreement you must cease use of our HQ address unless you have subscribed to an Identity/Virtual Office package. You are not permitted to put up any of your own signs anywhere in the HQ. HQ offers signage options for your use.

For Non-Resident/Virtual Office Members. You may not use the HQ address as your business address or mailing address unless you have subscribed to a Virtual Office Package, in which case we will assign a private mailbox (PMB) number for your use. Members who have purchased a Virtual Office Package may use the address of the HQ’s location specified on the website as its business address however only the PMB address should be used legally as a registered office address: examples Member, 1 Smart Way PMB 101, Baton Rouge, LA 70810 or Member, 1 Smart Way, #101, Baton Rouge, LA 70810.

The member is responsible for all resulting mail forwarding and service charges. Any violation of federal postal regulations may result in termination of the service, fines/penalties, or even federal punishment. Any shipment exceeding 10”x10”x10” may be charged at $1.5o/lb (greater of actual weight or dimensional weight) per week. We reserve the right to not accept packages, boxes or shipments that exceed these dimensions. We will not accept any items exceeding 10 lbs in weight, 18" in any dimension, 1 cubic foot in volume or if it contains any dangerous, live or perishable goods. We are entitled in our absolute discretion to return any uncollected items or refuse to accept delivery of any items we consider unreasonable or unlawful. The member warrants that they will not use any of the rights granted in this Agreement for any obscene, illegal, immoral or defamatory purposes and will not in any way bring HQ into disrepute.

If forwarding mail for the member, we will not be responsible for any delay or loss of mail during the forwarding process. Members must comply with any local postal regulations, as an example, the United States Postal Service (UPS) requires the compliance from the Virtual Office Client under the provisions of Rule 66, Federal Register 56993, November 14, 2001, which govern Commercial Mail Receiving Agencies (CMRA). If the membership you signed up for is, or is hereafter deemed to be, a CMRA, then you agree to make the address format for your business the following: Client Name, Street, PMB or #__ (PMB will be assigned after set up forms have been submitted), City, State, Zip. You agree to furnish us with a completed and fully NOTARIZED CMRA form 1583. Before mail may be received or any other location-related Services may be reserved or used, all persons for whom we handle mail, or who collects mail from the location, must provide us with a Government issued photo ID, in addition to one other form of acceptable identification, as specified in Form 1583. The identification and fully notarized forms with clearly visible stamp or seal as stated above, will be required regardless of the country of origin of the Member. Additional forms may also be required to satisfy certain local or individual location needs. NOTE: DBA’s or additional company names require separate CMRA forms and will incur additional charges for processing of virtual office address services. Members will not in any way whatsoever use or combine the HQ name, in whole or in part, for the purpose of trading activities.

At termination of this Agreement, You agree that all mail thereafter will be marked "Return to Sender," and no further mail or deliveries will be accepted. This Agreement is interpreted and enforced in accordance with the laws of the state of Louisiana, USA.

  1. LINKS. The Service or related websites may provide links to other Websites or resources. User agrees that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, products or services available on such external sites or resources.

  2. INTELLECTUAL PROPERTY RIGHTS. User acknowledges that content, including but not limited to policy information, text, software, music, sound, photographs, video, graphics, the arrangement of text and images, commercially produced information, and other material contained on the Site or through the Service ("Content"), is protected by copyright, trademarks, service marks, patents or other proprietary agreements and laws and User is only permitted to use the Content as expressly authorized by the Company. These Terms do not transfer any right, title, or interest in the Service, Site or the Content to User, and User may not copy, reproduce, distribute, or create derivative works from this Content without express authorization by the Company. User agrees not to use or divulge to others any information designated by the Company as proprietary or confidential. Any unauthorized use of any Content contained on the Site or through the Service may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. EXCEPT AS SPECIFICALLY PERMITTED HEREIN, NO PORTION OF THE INFORMATION ON THE SITE MAY BE REPRODUCED IN ANY FORM, OR BY ANY MEANS, WITHOUT PRIOR WRITTEN PERMISSION FROM THE COMPANY. USERS ARE NOT PERMITTED TO MODIFY, DISTRIBUTE, PUBLISH, TRANSMIT OR CREATE DERIVATIVE WORKS OF ANY MATERIAL FOUND ON THE SITE FOR ANY PUBLIC, PERSONAL OR COMMERCIAL PURPOSES.

  3. TRADEMARKS. "Company Trademarks" means all names, marks, brands, logos, designs, trade dress and other designations the Company uses in connection with the Service or any other service. User acknowledges the Company' rights in the Company Trademarks and agrees that any and all use of the Company Trademarks by User shall inure to the sole benefit of the Company.


  5. LIMITATION OF LIABILITY. As a condition of use of the Service, and in consideration of the Services provided by the Company, User agrees that neither the Company, nor any officer, affiliate, director, shareholder, agent, contractor or employee of the Company (the "Company Affiliates"), will be liable to User or any third party for any direct, indirect, incidental, special, punitive, or consequential damages, loss of profits, loss of earnings, loss of business opportunities, damages, expenses, or costs resulting directly or indirectly from, or otherwise arising in connection with the Service, Site or Content; including but not limited to any of the following: Reliance, Termination, Infringement, Force Majeure. The limitations set forth in this section apply to acts, omissions, negligence, and gross negligence of Company and/or the Company Affiliates, which, but for this provision, would give rise to course of action in contract, or any other legal doctrine. The Company shall not be liable for any direct, indirect, incidental, punitive, special, multiple, or consequential damages resulting from the use or inability to use the Services or for cost of procurement or substitute goods and services or resulting from any products or services purchased or obtained through the site including loss of profits, use, data or intangible property, even if the Company has been advised of the possibility of such damages. The entire liability of the Company and Your exclusive remedy with respect to the use of the site and service are limited to the lesser of (1) the amount actually paid by You for the Service during the three (3) months preceding the date of Your claim; or (2) US $500.00. You hereby release the Company and the Company Affiliates from any all obligations, liabilities and claims in excess of this limitation.

  6. NO RESALE OF THE SITE. User agrees not to reproduce, duplicate, copy, sell resell, exploit or make any commercial use of or access to the Service, without the express written consent of the Company.

  7. LAWFUL USE. User agrees that use of the site is subject to all applicable national, state, and local laws and regulations, and that User is solely responsible for the contents of its communications through the Service.

  8. INDEMNIFICATION. User will defend, indemnify and hold harmless the Company and the Company Affiliates, and their respective successors and permitted assigns, from and against any claim, suit, demand, loss, damage, expense (including reasonable attorneys' fees and costs) or liability that may result from, arise out of or relate to: (a) acts or omissions by User arising out of or in connection with this Agreement; (b) intentional or negligent violations by User of any applicable laws or governmental regulation, (c) contractual relations between the User and a third party; or (d) infringement of intellectual property rights including, but not limited to, rights relating to patent and copyright. User acknowledges that the Company has no control over the content of information transmitted by User or User's customers and that the Company does not examine the use to which User or User's customers put the Service or the nature of the information User or Users customers send or receive. User hereby indemnifies and holds harmless the Company and Company Affiliates from any and all loss, cost, damage, expense, or liability relating to or arising out of the transmission, reception, and/or content of information of whatever nature transmitted or received by User or Users.

  9. ACCESS TO PASSWORD PROTECTED/SECURE AREAS. Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

  10. TERMINATION & EFFECT. The Company may terminate or suspend access to the Service or Site with or without cause at any time and effective immediately. Reasons for termination or suspension shall include, but are not limited to, the following: inactivity of the User; violation of any terms listed in this policy; or failure to pay for Services. The Company shall not be liable to User or any third party for termination of the Service or Site. Should User object to any provision of the Terms or any subsequent modifications thereto or become dissatisfied with the Service or Site in any way, Users only recourse is to immediately: (a) terminate use of the Service and Site; and (b) notify the Company of termination. Upon termination of access to the Service and Site, User's right to use the Service and Site shall immediately cease. In the event of User default, User agrees to pay all costs, expenses and reasonable attorneys' fees expended by HQ @Highland in enforcing this Agreement or collecting any sums due hereunder both in and out of bankruptcy and before and after judgment.

  11. SEVERABILITY. In the event that any provision of the Terms shall, in whole or in part, be determined to be invalid, unenforceable or void for any reason, such determination shall affect only the portion of such provision determined to be invalid, unenforceable or void, and shall not affect in any way the remainder of such provision or any other provision of the Terms. The Company's failure to act with respect to a breach by User or others does not waive its right to act with respect to subsequent or similar breaches.

  12. CONFIDENTIALITY. Client recognizes that Client may, in the course of obtaining or using the Services, come into possession of or learn confidential and proprietary business information of HQ @Highland ("Confidential Information"). Client agrees that during the Term of this Agreement and thereafter: (a) Client shall provide, at a minimum, the care to avoid disclosure of unauthorized use of Confidential Information as is provided with respect to Client's own similar information, but in no event less than a reasonable standard of care; (b) Client will use Confidential Information solely for the purposes of this Agreement; and (c) Client will not disclose Confidential Information to any third party without the express prior written consent of the Company. Upon termination, Client will promptly return to the Company any Confidential Information. If the Company transfers its business or any business segment that provides Services to Client, the Company is authorized to transfer all User information to Company's successor. HQ @Highland may elect to record calls at any time for training or quality assurance.

  13. OWNERSHIP. All programs, services, processes, designs, software, technologies, trademarks, trade names, inventions and materials comprising the Service are wholly owned by the Company and/or its licensors and service providers except where expressly stated otherwise. User agrees that User is not the owner of any phone number assigned to User by the Company. Upon termination of account for any reason, such number may be re-assigned immediately to another customer. Company may from time-to-time need to change the number assigned to You. Company will not be liable for damages (consequential or special) arising out of such re-assignment or number change. User hereby waives any claims with respect to such change. User is not authorized to charge services to number assigned, any such charges will give the Company the right to immediately terminate Your account without notice and bill such charges to User.

  14. SHARED AREA, CONFERENCE & HOT DESK TERMS AND CONDITIONS. Company entitles Users to access shared areas, mail boxes at facility, hire offices, meeting rooms and conference services ("Facilities") by the day, half day or hour from HQ @Highland LLC, its Partners, and members. Use of any Facilities will be subject to: (i) availability of the Facilities; (ii) payment of all fees and charges incurred in reserving and/or using the Facilities; and (iii) compliance with the terms and conditions and/or house rules from time to time applicable to the Facilities. Use of Facilities will also be subject to potential restrictions and/or closures due to government rulings or health crisis related restrictions or closures based on recommendations by the local government bodies, the Centers of Disease Control (CDC) or the World Health Organization (WHO). Users hereby agree to comply with and observe all additional rules and regulations, temporary and/or permanently that may pertain to such restrictions or closures when applicable. Unless otherwise agreed in writing, settlement of all fees and charges incurred in reserving and/or using the Facilities is to be made by Client prior to use and shall not be considered guaranteed until written confirmation has been provided to Client. Any discount offerings/plans or any requests made for a date or time outside normal business hours of the specific location cannot be combined with any other promotions, offerings or discounts. Cancellations or changes received earlier than 48 business hours prior to the reserved date will be charged USD. $25.00 cancellation/handling fee, and cancellations / changes received within 48 business hours of the reserved date will be charged the total fee. This also applies if the booking was made less than 48 business hours of reservation date/time. Any costs incurred to third party suppliers (e.g. caterers or equipment suppliers) as a result of cancellation will be payable in full by the Client. Reservations not made through HQ @Highland are not guaranteed in any way and no pricing structure is guaranteed for reservations not made specifically with HQ @Highland. Client's written notice to change or cancel an existing reservation must be in writing, and must be sent by email addressed to or performed electronically in client's reservation account on DAMAGES WAIVER: User hereby authorizes HQ @Highland to charge initial applicable reservation fees and any and all applicable variable fees including fees incurred for any potential damages.

You will not damage, deface or alter the meeting space, furniture, furnishings, walls, ceilings, floors, equipment or make or suffer to be made any waste, obstruction or unlawful, improper or offensive use of the meeting space or the common area facilities. You will not cause damage to any part of the building or our property or disturb the quiet enjoyment of any licensee or occupant of the building. At end of your reserved time, the meeting space assigned to you, if any, will be in as good condition as when you first occupied it, normal wear and tear excepted and we may apply additional charges in case of any damage to the facilities. We retain the right to enter your reserved meeting space to inspect it, to make repairs and alterations as we reasonably deem necessary and the cost of any repair resulting from an act or omission by you or your employees, guests and invitees will be reimbursed to us by you upon demand. You assume all risks of loss with respect to your personal property and the personal property of your agents, employees, contractors and invitees, within or about the facilities. You agree to waive any and all acts of recovery against us, or our directors, licensors, officers, agents, servants and employees, for loss of, or damage to your property or the property of others that is under your control to the extent of such loss or damages covered or required to be covered by any insurance policy.

  1. ENTITY FORMATION & REGISTERED AGENT. If you purchased entity formation services from HQ @Highland, the entity formation fee in addition to any applicable state fees and expedite fees must be paid in full at time of purchase. Entity formation order form must be completed and submitted to HQ @Highland. Entity Formation will be filed and completed by HQ @Highland’s partner Legalinc. You agree that your company name is not approved until you receive an official, state-issued notice or a filed document confirming your entity name. Upon receipt of the document, you shall verify that the entity name and related information is true and correct. WE CANNOT GUARANTEE THAT THE PREFERRED COMPANY NAME WILL BE ACCEPTED BY THE STATE OR ANY OTHER OFFICIAL AGENCIES. All entity formation fees including state fees paid to federal, state, or local offices by HQ @Highland or partner Legalinc are non-refundable. Registered Agent Services will be provided by HQ @Highland’s partner Legalinc. If you purchased Registered Agent Services from HQ @Highland, you must pay your registered agent fee annually for HQ @Highland and Legalinc to continue to provide service to you. Payment will be processed to the credit card on file 30 days prior to the annual renewal date. Changes to this service are regulated by specific state laws. All registered agent fees are non-refundable. To discontinue this service you must provide proof to HQ @Highland that either: (i) Legalinc or any of its affiliates are not listed as the registered agent with a state or any other official agencies or (ii) your company has been dissolved. Legalinc will continue to act as registered agent and charge for the service as long as Legalinc or any of its affiliates are listed as the registered agent with the state or any other official agencies.

You agree that HQ @Highland may charge your credit card on file annually for any renewable services you ordered including, without limitation, Registered Agent Service, Annual Report Preparation and File Service, or any other similar service. It is your responsibility to maintain an updated payment method on file with us in order for us to continue providing the services. You are responsible for notifying us of your desire to cancel the service(s) and to avoid any future charges by contacting us.


For additional terms & conditions related to Entity Formation and/or Registered Agent Services, please refer to Legalinc’s terms of service at

Any legal suit, action or proceeding arising out of or relating to this Agreement shall be commenced in a federal or state court located in the Parish of East Baton Rouge, Louisiana, the site of the corporate offices for HQ @HIGHLAND, and each party hereto (i) irrevocably submits to the exclusive jurisdiction and venue of any such court in any such suit, action or proceeding, and (ii) irrevocably waives (to the extent permitted by applicable law) any objection which it now or hereafter may have to the laying of venue of any such action or proceeding brought in any of the foregoing courts in and of the State of Louisiana, and any objection on the ground that any such action or proceeding in any such court has been brought in an inconvenient forum.

HQ @HIGHLAND Membership Agreement

HQ @Highland offers a shared, community-driven workspace for location-independent workers. It exists because of you and for you. As a member, you will not just be a customer of HQ @Highland; you’ll be an active part of what HQ @Highland is and does for you and for others.

Membership Features Below are some, but not all, of the benefits members receive as part of their membership:

All Memberships

  • Access to the space during normal operating hours (8:00am – 5:00pm Monday thru Friday, except holidays), as well as freedom to use the space during other hours if a manager is present. Number of access days per month are based on individual membership plan.
  • Access to high-speed wired and wireless internet
  • Mail Receipt
  • Free Parking
  • Kitchen & Freshly Brewed Coffee

Where a member’s plan provides for a designated workspace, the member will have access to that designated workspace during business hours. HQ shall have shared access to the designated workspace to provide services and ensure member compliance with workspace terms. Some member’s plans only have access to shared workspace on a first available basis. HQ in its sole discretion can offer alternative workspace in the event of a conflict but is under no obligation to do so. Members have no right to possess or remove from HQ any office equipment or furniture provided by HQ. Members are responsible for the costs of repairing or replacing anything that they damage, beyond normal wear and tear.

Payment Terms & Options

The following outlines how payments are handled:


  • All membership payments are due and will be billed by autopayment to a member’s credit card on file with HQ on the first business day of each month.
  • HQ @Highland reserves the right to charge late fees and/or withhold services if payments are not received on time. Late payments will incur a $100 late fee.

Payment Methods

  • Automated monthly payment, which will include your monthly membership fee and may also include fees for additional days or other fees incurred under the terms of this agreement will be set up for member accounts. If we notify you that your payment did not post for any reason, you must promptly make payment within two days or a late fee may be applied.
  • Payments are processed via the Credit Card on file for the membership account.

Membership Changes or Cancellations

The minimum duration for monthly membership plans is six (6) calendar months. Beginning in month seven, your membership will be renewed on a month-to-month basis at its current level unless HQ @Highland is notified of a change. For HQ @Highland 'Pay-As-You-Go' Services, the Initial Term is one month.

If you request a change to your membership level, it will take effect the next billing cycle. You must provide a minimum of 30 days’ notice to terminate your membership. Membership fees are due through the date of membership termination. Change requests and cancellations must be communicated to HQ in writing (email is acceptable).

Workspace Rules

Respect: All members will work with respect and consideration of other member’s needs. Only members may use HQ workspace. Members are expected to act professionally at all times.

COVID-19: all members will submit to temperature scanning as a condition of entry into the workspace and will agree to physically stay away from the workspace whenever feeling ill for any reason. All members will comply with posted Covid guidelines.

Cleanliness: Members will keep their workspace clean and sanitized. Storage of items in common areas is not allowed.

Substances: Drugs, pharmaceuticals, alcohol, cigarettes, and e-cigarettes, whether legal or illegal, are not to be consumed or used in the workspace.

Compliance: All member activities must comply with federal, state, and local laws.

Pets: Pets are not allowed. Service animals are allowed with proper documentation and insurance.

Payments: Autopayments must be completed timely without any payment delays.

Failure to adhere to workspace rules will result in termination of membership.

Entire Agreement This agreement with the terms and conditions posted on the HQ @Highland website contain the entire agreement between a member and HQ. It is a temporary membership. It is not a lease. This membership creates no real property right.

Terms of Use

Our community space works because we all commit to making it work together. All members agree to abide by the terms and conditions posted on the HQ @Highland website. It’s important that you read these terms carefully to understand your rights and protections, as well as ours. Please contact us at if you have questions regarding this TOU.

  1. Acceptance of Terms The services HQ @Highland, LLC (“HQ @Highland”) provides to you, the undersigned (including but not limited to use of office space and access to Internet), are subject to the following Terms of Use (“TOU”) and General Terms and Conditions as posted on the HQ @Highland Website. HQ @Highland reserves the right to update the TOU at any time. HQ @Highland will attempt to contact you to notify you of any updates within 30 days of their enactment using the contact information provided in the Membership Agreement.

  2. Description of Services. HQ @Highland may provide you with access to office space, work stations, Internet access, office equipment, conference space, knowledge resources, and other services as HQ @Highland may provide from time to time (collectively, “Services”). The Services at all times are subject to the TOU.

  3. No Unlawful or Prohibited Use. As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any HQ @Highland server, or the network(s) connected to any HQ @Highland server, or interfere with any other party’s use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, or accounts, computer systems or networks connected to any HQ @Highland server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.You hereby represent and warrant that you have all requisite legal power and authority to enter into and abide by the terms and conditions of this TOU and no further authorization or approval is necessary. You further represent and warrant that your participation or use of the Services will not conflict with or result in any breach of any license, contract, agreement or other instrument or obligation to which you are a party.

  4. Use of services. You agree that when participating in or using the Services, you will not:

  • a. Use the Services in connection with contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited message (commercial or otherwise);

  • b. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

  • c. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information on or through HQ @Highland Services;

  • d. Upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same;

  • e. Use any material or information, including images or photographs, which are made available through the Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party;

  • f. Upload files that contain viruses, Trojan Horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another;

  • g. Download any file(s) that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner;

  • h. Restrict or inhibit any other user from using and enjoying the Services;

  • i. Violate any code of conduct of other guidelines which may be applicable for any particular Service (including the Workspace Rules);

  • j. Harvest or otherwise collect information about others, including email addresses, without the authorization or consent of the disclosing party;

  • k. Violate any applicable laws or regulations; and

  • l. Create a false identity for the purpose of misleading others.

  • You agree that you are responsible and may be held financially accountable for harm or damage caused by an action or inaction on your part or the part of any guest you bring into HQ @Highland. “Guest” means any non-member of HQ @Highland who has entered the space at your invitation or otherwise participated in services or events you sponsored or hosted at the space. We recommend you maintain insurance, appropriate to your business, to cover liability, loss, theft, damage and the like. Our insurance does not protect you or your business.

  1. HQ @Highland reserves the right at all times to disclose any information about you, your participation in and use of the Services as HQ @Highland deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in HQ @Highland’s sole discretion.

  2. Participation In or Use of Services. You acknowledge that you are participating in or using the Services at your own free will and decision. You acknowledge that HQ @Highland does not have any liability with respect to your access, participation in, use of the Services, or any loss of information resulting from such participation or use.

  3. Exclusion of Incidental, Consequential and Certain Other Damages. To the maximum extent permitted by applicable law, in no event shall HQ @Highland or its subsidiaries (whether or not wholly-owned), affiliates, divisions, and their past, present and future officers, agents, shareholders, members, representatives, employees, successors and assigns, jointly or individually be liable for any direct, special, incidental, indirect, punitive, consequential or other damages whatsoever (including, but not limited to, damages for: loss of profits, loss of confidential or other information, business interruption, personal injury, loss of privacy, failure to meet any duty (including of good faith or of reasonable care), negligence, and any other pecuniary or other loss whatsoever) arising out of or in any way related to the participation in or inability to participate in or use of the services, the provision of or failure to provide services, or otherwise under or in connection with any provision of this agreement, even in the event of the fault, tort (including negligence), strict liability, breach of contract or breach of warranty of HQ @Highland, and even if HQ @Highland has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability, for consequential or incidental damages, the above limitation may not apply to you.

  4. Insurance. HQ @Highland will carry General Liability insurance. As a member, it is strongly suggested that you carry a Renters Insurance policy to cover your own equipment while using our space. That policy may cover your current residence/office, as well as the premises of HQ @Highland.


Terms. HQ @Highland (“we” or “us”) owns and operates the website at HQ (the “Site”), where you can find information about our products and services. These Website Terms and Conditions (the “Website Terms”) describe the rights and obligations of an unregistered website user or visitor (“user” or “you”) in connection with your use of the Site. By accessing or using the Site in any way, including as an unregistered website visitor, you agree to be bound by these Website Terms and our Privacy Policy, which is available on the Site. These Website Terms apply only to your use of the Site, and the content made available on or through the Site, as an unregistered website user or visitor. If you use or access any of our physical space, restricted-access web-based services (i.e. those requiring a login), the broker or referral program or other services we provide, your use of such space, services or program is subject to the terms and conditions you received or accepted when you signed up for such space, services or program. From time to time, we may make modifications, deletions or additions to the Site or these Website Terms. Your continued use of the Site following the posting of any changes to the Website Terms constitutes acceptance of those changes.

Eligibility. The Site and services it describes are available only to individuals who are at least 16 years old, unless we specify otherwise. No one under this age may access or use the Site or provide any personal information through the Site.

Content. The text, images, videos, audio clips, software and other content generated, provided, or otherwise made accessible on or through the Site (collectively, “Content”) are contributed by us and our licensors. The Content and the Site are protected by U.S. and international copyright laws. We and our licensors retain all proprietary rights in the Site and the Content made available on or through the Site, and, except as expressly set forth in these Website Terms, no rights are granted to any Content. Subject to these Website Terms, we grant each user of the Site a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for viewing, browsing and using the functionality of the Site. All Content is for general informational purposes only. We reserve the right, but do not have any obligation to monitor, remove, edit, modify or remove any Content, in our sole discretion, at any time for any reason or for no reason at all.

Claims of Copyright Infringement. Claims of copyright infringement should be sent to HQ @Highland’s designated agent. Please visit HQ @Highland’s Copyright Infringement web page for the designated address and additional information. Recruitment Fraud. If you believe you have received a suspicious email concerning recruitment or solicitations, please visit HQ @Highland’s Recruitment Fraud web page concerning identifying and reporting recruitment fraud.

Disclaimer; Limitation of liability. To the extent permitted by law, we and our affiliates, parents, and successors and each of our and their employees, assignees, officers, agents and directors (collectively, the “HQ @Highland Parties”) disclaim all warranties and terms, express or implied, with respect to the Site, Content or services (including third party services) on or accessible through the Site, including any warranties or terms of merchantability, fitness for a particular purpose, title, non-infringement and any implied warranties, or arising from course of dealing, course of performance or usage in trade. In no event shall the HQ @Highland Parties be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the Site for (a) any special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever (however arising) or (b) damages in excess of (in the aggregate) US$100.

Miscellaneous. These Website Terms shall be governed by and construed in accordance with the laws of the State of Louisiana, excluding its conflicts of law rules, and the United States of America. These Website Terms constitute the entire agreement between us regarding the Site and supersedes and merges any prior proposals, understandings, and contemporaneous communications. If any provision of these Website Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Website Terms shall otherwise remain in full force and effect and enforceable. In order for any waiver of compliance with these Website Terms to be binding, we must provide you with written notice of such waiver. The failure of either party to enforce its rights under these Website Terms at any time for any period will not be construed as a waiver of such rights.

Contact. If you have any questions, complaints, or claims with respect to the Site, you may contact us at Attn: Website Feedback, c/o HQ @Highland, 1 Smart Way, Baton Rouge, Louisiana, 70810, United States or

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